Frequently asked questions

ICON can quote for more complex legal indemnity cases than ever before, but sometimes your enquiry might need a human touch. ICON’s intelligent referral system will send the details of your case to one of our specialist underwriters, who will contact you within 15 minutes (between 9am and 5pm, Monday to Friday) to discuss your enquiry further. ICON will even tell you who is handling your enquiry and when they will contact you.

The first person from your firm to register will automatically become a firm administrator, who will be able to:

• register new users
• add new office locations
• update the your firm's details
• assign roles to other users, giving them access to additional site features

The firm administrator role can also be assigned to someone else, providing that person is registered for ICON.

You can contact us any time during our office hours (9am to 5pm, Monday to Friday) by calling 01603 761515 or clicking 'Chat now' at the bottom of any page.

You can pay for your policies individually or by making a single monthly payment. Click here to find out more.

Sign in to ICON and visit the Your quotes and policies section to view all the quotes obtained by your firm, including those arranged by phone or email.

Of course. Just sign in to ICON and visit the Your quotes and policies section, where you can search for quotes obtained by your colleagues. You can then order cover as you normally would.

To arrange legal indemnity insurance on behalf of your client, you must be either:

• a solicitor
• a licensed conveyancer
• a legal executive
• an individual working under the supervision of one of the above

You must also be working for a firm authorised by the Financial Conduct Authority (FCA), or registered (or in the process of being registered) as an ancillary insurance intermediary, to undertake insurance distribution business. We can’t conduct business directly with members of the public; please pass any enquiries to your solicitor, legal executive or licensed conveyancer.

You can arrange cover online with ICON, or you can contact us with your enquiry by phone or email. Click here to find out more.

We include an escalator clause on most of our standard policies for existing residential and commercial properties, which automatically increases the policy limit by a compounded rate of 10% each year, subject to a maximum of 200% of the original limit.

You must provide a demands and needs statement to your clients when recommending insurance such as a legal indemnity policy, as per regulatory requirements set out by the Solicitors Regulatory Authority and the Council of Licensed Conveyancers. A demands and needs statement should outline to the client their insurance requirements based on the information they’ve provided.

We include a template demands and needs statement with every quote, which you can use and adapt as much as you like. You can also download a copy here.

Yes, we include a template Demands & Needs statement with every quote you obtain. You can use and adapt this template as much as you like. You can also download a copy of our Demands & Needs statement by clicking here.

We’re not permitted to offer advice on the policy limit required for individual cases. For further information, please refer to the UK Finance Mortgage Lenders' Handbook.

You can call our dedicated claims team on 01603 761515, email claims@isisconveyancing.co.uk or write to the Claims Manager at Isis Conveyancing, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.

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